The Transportation Security Administration AFSP website offers assistance. Additionally, the AFSP Help Desk is available to assist you between the hours of 8am and 5pm (0800-1700) EST Monday-Friday. The following tips will help you in seeking assistance with the AFSP:
Always check the resources on the website first for answers to your questions. The most common questions are answered the site’s Frequently Asked Questions or in the Application Guide. These resources were designed by AFSP to answer the majority of the questions they receive and should be the first stop for anyone with questions about the AFSP.
If you do need to contact the AFSP Help Desk, you should either email (preferred) or call 571-227-1004. When emailing or leaving a message, please provide them with your name, phone number or email address, training request ID number (if applicable), and a brief description of your questions.